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Privacy Policy

Your privacy matters to us at Knoweriq

Last updated: March 15, 2025

Information We Collect

At Knoweriq, we collect information that helps us provide better career development services through our advertising techniques platform. We believe in transparency about what information we gather and how we use it.

Personal Information

When you create an account or interact with our services, we collect information such as your name, email address, professional background, and learning preferences. This information helps us customize your experience and provide relevant career development content.

  • Contact information including name, email, and phone number
  • Professional details such as job title, industry, and experience level
  • Account preferences and communication settings
  • Payment information for premium services (processed securely through third-party providers)
  • Learning progress and course completion data

Usage Information

We automatically collect information about how you use our platform. This includes pages visited, time spent on different sections, and interactions with our advertising techniques learning materials. This data helps us improve our services and create more effective learning experiences.

How We Use Your Information

Your information serves several important purposes in delivering our career development services. We use collected data to personalize your learning journey, recommend relevant courses, and improve our platform's effectiveness.

Primary Uses: We use your information to provide personalized career development recommendations, track your learning progress, send educational content updates, and facilitate communication about our advertising techniques courses and webinars.

We also analyze usage patterns to understand which learning materials are most effective and where students might need additional support. This helps us continuously improve our curriculum and teaching methods.

Communication is another key use of your information. We send course updates, new learning opportunities, and important account information. You can adjust your communication preferences at any time through your account settings.

Data Protection and Security

Protecting your personal information is fundamental to our operations. We implement multiple layers of security to safeguard your data, including encryption, secure servers, and regular security audits.

Technical Safeguards

All data transmission occurs over encrypted connections using industry-standard SSL/TLS protocols. Your personal information is stored on secure servers with restricted access, and we regularly update our security measures to address emerging threats.

Access Controls

Only authorized personnel have access to personal information, and access is granted on a need-to-know basis. Our team members undergo privacy training and are bound by confidentiality agreements.

We also maintain detailed logs of data access and regularly review these logs to ensure appropriate use of personal information.

Your Privacy Rights

As a user of Knoweriq's services, you have several important rights regarding your personal information. We respect these rights and provide easy ways to exercise them.

Access Your Data

You can request a copy of all personal information we hold about you, including your learning history and account details.

Update Information

You can modify your personal information, communication preferences, and account settings at any time through your dashboard.

Delete Your Account

You can request complete deletion of your account and associated personal information, subject to legal retention requirements.

Data Portability

You can request your data in a machine-readable format to transfer to another service provider if desired.

To exercise any of these rights, contact our privacy team using the information provided below. We respond to all requests within 30 days and may require identity verification for security purposes.

Data Sharing and Third Parties

We carefully limit how we share your information and never sell personal data to third parties. Any sharing occurs only when necessary to provide our services or when required by law.

Service Providers

We work with trusted third-party service providers who help us deliver our career development platform. These include payment processors, email service providers, and hosting companies. All service providers are bound by strict confidentiality agreements and can only use your information for specified purposes.

Legal Requirements

In rare circumstances, we may need to share information to comply with legal obligations, protect our rights, or ensure user safety. We only share the minimum information necessary and notify users when legally permitted.

We never share personal information for marketing purposes with other companies, and we don't participate in data broker networks or similar practices.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Different types of information have different retention periods based on their purpose and legal requirements.

Account information and learning progress data are retained while your account is active and for up to two years after account closure to allow for reactivation. Communication logs are kept for one year, while payment information is retained according to financial record-keeping requirements.

When information reaches the end of its retention period, we securely delete it from our systems. You can also request immediate deletion of your account and associated data at any time, subject to legal retention requirements.

International Data Transfers

While Knoweriq operates primarily within Spain, our platform may utilize cloud services and partners located in different countries. When your information is transferred internationally, we ensure appropriate safeguards are in place.

All international transfers comply with applicable data protection laws and include appropriate safeguards such as standard contractual clauses or adequacy decisions. We regularly review our international partners to ensure continued compliance with privacy standards.

You have the right to obtain information about international transfers of your personal information and the safeguards in place to protect it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of Knoweriq's services after privacy policy updates indicates your acceptance of the revised terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: help@mrchanlmoe.com

Phone: +34915217875

Address: Sagarminaga Kalea, 10, 48004 Bilbo, Bizkaia, Spain

Our privacy team typically responds to inquiries within 2-3 business days.